Homifi Privacy Policy

Homifi, LLC ("Homifi," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how Homifi collects, uses, discloses, stores, processes, and protects information obtained through the Homifi website, mobile application, and related services (collectively, the "Platform"). By accessing or using the Platform, you consent to the collection, use, disclosure, and processing of information as described in this Privacy Policy. INFORMATION WE COLLECT We may collect information directly from you, automatically through your use of the Platform, from third parties, and from service providers. A. Information You Provide Homeowners and Contractors may provide: - Name - Email address - Telephone number - Mailing address - Property address - Username and password - Profile information - Project descriptions - Project budgets - Project schedules - Communications through the Platform - Photos, videos, and documents - Reviews and ratings - Insurance information - Licensing information - Tax information - Business information - Banking information - Payment information B. Transaction Information We may collect information relating to: - Quotes - Estimates - Contracts - Change orders - Invoices - Payments - Refunds - Project milestones - Project completion records - Disputes - Chargebacks C. Automatically Collected Information We may automatically collect: - IP address - Device identifiers - Browser type - Operating system - Mobile device information - Referring websites - Usage activity - Clickstream data - Session information - Log files - Cookies and similar technologies D. Location Information We may collect precise or approximate location information from your device, browser, IP address, or other sources when permitted by law and your device settings. E. Background Check and Verification Information For Contractors, Homifi may collect, verify, receive, or process: - Identity verification information - Government-issued identification - Business registration records - Licensing records - Insurance records - Criminal history information where permitted by law - Credit information where permitted by law - Regulatory enforcement records - Public records DEVICE PERMISSIONS AND PURPOSE STRINGS Homifi requests access to certain device capabilities only when you take an action that requires them. Each permission is used for a specific, disclosed purpose, and access can be revoked at any time in your device settings. A. Camera Homifi requests camera access so you can photograph home issues (for example, a leak, a crack, or a stain) and submit them to Homifi's AI Diagnostics tool, which analyzes the image to identify the likely issue, severity, and estimated repair cost. Camera access is also used to capture photos of your home, home items, documents, and receipts directly from within the app. Homifi does not use the camera to record video, livestream, or capture images without your action. B. Photo Library (Photos) Homifi requests access to your photo library so you can select existing photos of your home, property, repair projects, warranties, receipts, and contractor work to attach to your Homifi home record, maintenance tasks, projects, documents, and lead or quote requests. Photos you select are uploaded to your Homifi account and may be shared with a contractor you choose to contact. Homifi does not access, copy, or transmit photos from your library that you do not explicitly select. C. Location Homifi may request your device location to help you find and match with nearby contractors, display contractor service areas on a map, estimate travel distance between you and a contractor, and pre-fill your property address when you add a home. Approximate location is sufficient for most features; precise location is used only when displaying maps and service-area boundaries. You may deny location access and enter your address manually instead. Homifi does not request access to your microphone, contacts, calendar, health data, Bluetooth, Face ID, or home automation data, and does not record audio through the microphone. - Operate the Platform - Create and manage accounts - Connect Homeowners and Contractors - Process payments - Facilitate project management - Verify identities - Verify licenses and insurance - Conduct contractor screening - Improve the Platform - Provide customer support - Communicate with users - Prevent fraud - Investigate misconduct - Enforce agreements - Resolve disputes - Conduct analytics - Improve safety and security - Develop new products and services - Send marketing communications HOW WE DISCLOSE INFORMATION We may disclose information to: A. Other Platform Users Homeowner information may be shared with Contractors. Contractor information may be shared with Homeowners. B. Service Providers We may share information with third parties that assist us in operating the Platform, including: - Payment processors - Cloud service providers - Customer support providers - Analytics providers - Identity verification providers - Background check providers - Insurance verification providers - Marketing providers - Communication providers C. Legal Compliance We may disclose information: - To comply with law - To respond to subpoenas - To comply with court orders - To respond to governmental requests - To protect legal rights - To investigate fraud - To enforce our agreements - To protect users or the public D. Business Transfers If Homifi is involved in a merger, acquisition, financing transaction, asset sale, reorganization, bankruptcy, or similar transaction, user information may be transferred as part of that transaction. PAYMENT INFORMATION Payments made through the Platform may be processed by third-party payment processors. Homifi may receive transaction information, payment status information, billing information, account information, and related payment records. Homifi does not store full payment card numbers except as permitted by applicable law and payment processor requirements. CONTRACTOR VERIFICATION INFORMATION Contractors acknowledge that Homifi may collect and maintain records concerning contractor qualifications, licenses, insurance coverage, certifications, performance history, customer reviews, dispute history, and verification status. Homifi may use such information when determining eligibility for participation on the Platform and when assigning any approval, verification, recommendation, or similar designation. DATA RETENTION Homifi may retain personal information, account information, project records, communications, payment records, contractor verification records, dispute records, and other information for as long as reasonably necessary to: - Operate the Platform; - Provide services; - Enforce agreements; - Resolve disputes; - Comply with legal obligations; - Maintain business records; - Prevent fraud; and - Protect Homifi's legal interests. Even if an account is deleted, Homifi may retain information as required by law or for legitimate business purposes. DATA SECURITY Homifi implements commercially reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure. Accordingly, Homifi does not guarantee the security of any information and disclaims any warranty that information will remain secure. Users provide information at their own risk. COMMUNICATIONS CONSENT By creating an account or using the Platform, you consent to receive communications from Homifi, including communications sent by: - Email; - Telephone; - Text message (SMS); - Push notifications; - In-app messaging; and - Automated systems. Such communications may include: - Account notifications; - Project updates; - Payment notifications; - Security alerts; - Marketing communications; - Customer service communications; and - Legal notices. You may opt out of certain marketing communications, but Homifi may continue sending transactional or legally required communications. ELECTRONIC SIGNATURES AND RECORDS By using the Platform, you agree that: (a) electronic signatures shall have the same force and effect as handwritten signatures; (b) electronic records satisfy any legal requirement that records be in writing; and (c) Homifi may maintain records electronically. You consent to the use of electronic records and electronic signatures in connection with all Platform activities. CONTRACTOR SCREENING AND VERIFICATION DISCLOSURES Homifi may, but is not obligated to, conduct screening, verification, background checks, license verification, insurance verification, identity verification, or other reviews of Contractors. Any such review is performed solely for Homifi's internal business purposes. Contractor screening may not be complete, current, accurate, or exhaustive. Homifi does not guarantee: - Contractor qualifications; - Contractor competence; - Contractor honesty; - Contractor safety; - Contractor licensing status; - Contractor insurance status; or - Contractor future conduct. Homeowners remain solely responsible for evaluating Contractors before entering into any agreement. USER RIGHTS AND REQUESTS Subject to applicable law, users may request: - Access to certain personal information; - Correction of inaccurate information; - Deletion of certain information; - Information regarding categories of collected information; - Information regarding disclosures to third parties. Homifi reserves the right to verify the identity of any person making a request before responding. Certain information may be retained despite a deletion request if required by law or necessary for legitimate business purposes. CHILDREN'S PRIVACY The Platform is intended solely for individuals who are at least eighteen (18) years of age. Homifi does not knowingly collect personal information from children under thirteen (13) years of age. If Homifi becomes aware that personal information has been collected from a child in violation of applicable law, Homifi may delete such information. THIRD-PARTY SERVICES The Platform may contain links to, integrations with, or functionality provided by third-party websites, applications, payment processors, background check providers, insurance verification providers, analytics providers, and other service providers. Homifi does not control and is not responsible for the privacy practices, security practices, content, or operations of any third-party service. Users access third-party services at their own risk. NO SALE OF PERSONAL INFORMATION Homifi does not sell personal information for monetary consideration. However, Homifi may disclose information to service providers, contractors, affiliates, and business partners as described in this Privacy Policy. CHANGES TO THIS PRIVACY POLICY Homifi may modify this Privacy Policy at any time. Changes become effective upon posting to the Platform or upon other notice provided by Homifi. Continued use of the Platform after the effective date of a revised Privacy Policy constitutes acceptance of the revised Privacy Policy. CONTACT INFORMATION Questions regarding this Privacy Policy may be directed to: Homifi, LLC Email: info@gethomifi.com TEXAS GOVERNING LAW This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute relating to privacy, data collection, data use, or this Privacy Policy shall be subject to the dispute resolution provisions contained in the Homifi Terms of Use, including mandatory arbitration and class action waiver provisions.